Delivery of your order

Once your order has been delivered, you can enjoy your order! Of course, something can always go wrong. Do you want to exchange or return?

Please contact us at info@nova-boutique.store

Defective product?

How awful! Unfortunately, it is possible that your product is damaged during transport. For this we always deliver a new package for free the first time, and unfortunately we can not make a refund. Is it defective the second time? Then we refund the entire purchase price.

Lost package?

In the event that a package is lost or not delivered due to a logistical reason, we will always send a new package before continuing with our refund and return policy.

Import duties

In some cases of our packages, the customs will make a check of the package delivered to you. Unfortunately, this legislation has changed from 1 July 2021, and unfortunately we have no influence on it. In some cases, it may be possible that the customs will require a small amount of import costs. But no worries! We see that in 99% of cases this will not happen. Are customs duties still paid? Please contact us.

Delivery when you are not at home or at the post office

If a package is delivered at the door or delivered to the post office, Limited has incurred the costs of delivering the package. If the package is not accepted or not picked up at the post office,
this will be automatically returned to the supplier and we have the right to withhold €15 from the amount you receive back.

For other questions you can always contact us at info@nova-boutique.online

Shipping time: 7-10 working days

 

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